To ask for a refund you need to get hold of an RMA (Return Authorization). Requests needs to be created online and submitted using your order info. If you come back your item without having a RMA amount you will not be refunded. Transport and managing charges are non-refundable. For https://allhealthmarket.com/product/fitness-22/posture-trainer/posture-corrector/nose-corrector/mental-silicone-nose-up-lifting-shaping-clip-bridge-nose-corrector-beauty-massager-clip-no-pain-nose-shaper-2u0124/